Working in the Hospitality sector, in order to offer the highest service quality, is necessary to have both skills and knowledge. All details are important. It required to be able to carry out all the duties and working in a professional TEAM.
At The International Hospitality Academy, we strongly believe that the training we are providing to our student is the best in the word.
The proof are the results that all our students are achieving. The learning environment we provide and the quality of trainee and tutor, allow student to gain the theoretical knowledge and all the practical skills they will need to work in a professional environment, everywhere in the hospitality sector.
Let’s give you some example of the steps which student are going to go through during their training from theory to practice.
The purpose of this first step, is to explain the theory of why we proceed to make the operations or practical activities in a work place in that particular way, rather than another.
Sometimes people are unable to fully execute some operations or practical activities because they may spend their time trying to understand why they must proceed following a particular schema.
A simple example could be, the duty of room cleaning in a hotel or hospitality environment. For who may do this job for the first time, will have a different approach of how to complete those tasks in personal way rather than a standard professional one. Most likely will reflect his/her personal cleaning and tidying technique developed in their home environment.
Understanding why standard procedures are in place is crucial to get to the next step.
This step is the first visualisation of how those practical activities must be carried out but still in a verbal way. Step by step using images or hands out explaining how things have to be done.
Now is the moment for the trainee to show how practically the operations has to be done. Students can now see visually and in a practical way how the operations have to be carried out. During this step, they will receive a practical demonstration of actions, behaviour technique, and sequences of actions that must be carried out and in which way. The student can now formulate practical questions.
Student get their hands on,on the training process, now putting to practice all the theoretical knowledge, but still under trainee supervision. They now can develop their practical skills while their instructor is still answering their question and developing their skills.
Now students must proof their skills and competences, demonstrating that they fully understood how to carry out all the required activities in a professional way. They must proof to be understood not only how to follow the operation’s schemas, how to carry out the operations and be able to manage them with confidence and professionalism.
They must proof to be able to work positively and professionally in a TEAM WORK, managing people and activity with confidence and successfully.
During your training at The International Hospitality Academy, student will pass through this steps to fully understand their job role and to professionally and successfully develop their skills and gain the knowledge they will need to carry out their job in the best professional way.
Step by step student will go from theory to practice, next to the trainer/ tutor. This training process is the most effective technique which allow students to get the best education even in a short period of time.